SmallBizGenius Analysis
Helly Hansen receives mixed but generally positive reviews, with customers frequently praising their customer service and warranty programs. However, some customers report issues with product quality and inconsistent customer service experiences.
Category Breakdown
Scores based on analysis of 272 recent reviews
Customer Service
9.0/10Reviewers consistently praise Helly Hansen's customer service, highlighting prompt responses, helpful representatives, and satisfactory resolutions to issues. Many reviewers specifically mention receiving store credit or replacements for defective items, even outside the warranty period, as a testament to the company's commitment to customer satisfaction.
52 reviews mention thisProduct Quality
6.5/10While many customers praise the high quality and durability of Helly Hansen products, a significant number report issues with premature wear and tear, such as ripped seams, zipper failures, and color fading. These issues often lead to customers contacting customer service for warranty claims or replacements.
38 reviews mention thisWarranty
8.5/10Helly Hansen's warranty program is frequently cited as a major positive, with customers expressing satisfaction at the ease of filing claims and the company's willingness to provide replacements or store credit. The warranty is seen as a key differentiator and a reason to choose Helly Hansen over competitors.
25 reviews mention thisPricing & Value
6.0/10Several reviewers note that Helly Hansen products are expensive, but some justify the cost with the perceived quality and durability. However, others feel the price is not justified given the reported quality issues.
10 reviews mention thisShipping & Delivery
4.0/10A few reviewers have experienced issues with shipping and delivery, including incorrect postal codes and delayed deliveries. These issues have led to frustration and negative experiences with the company.
5 reviews mention thisReturns & Exchanges
4.5/10Some customers have reported difficulties with returns and exchanges, including delays in processing refunds and issues with the 30-day return window. These issues have contributed to negative customer experiences.
6 reviews mention thisPros & Cons
What Customers Love
"Customer Service was amazing. My jacked got a tear and I reached out to CS. Within 24 hours I got a response and a credit store for the value of my product."
"Helly Hansen stands by their products. A zipper pull broke on my long Belfast jacket (which I love!) and after wearing it a year, they gave me full credit to replace it."
"Helly Hansen products are well made and they stand behind their products. Their customer service team is attentive and knowledgeable. They made the process clear and helped resolve my issue."
"I had exceptional warranty customer service at HellyHansen. Libby was the associate I worked with. The response were timely, even thought it was holiday time, and the issue was resolved within 3 email..."
"Team very responsive and process very smooth to get my jacket replaced! Grwat Customer service!"
Common Complaints
"I was initially impressed with the fit and warmth of the Odin Stretch Hooded Insulator, but unfortunately, the quality did not hold up. Just over a year after purchase, the seam pulled apart with norm..."
"Good quality. On the expensive side."
"Shockingly poor customer service. Our return was sent back using their own returns label and was delivered to their warehouse nearly two weeks ago, yet we’re still chasing a refund."
"I made purchase during sales. I had to return a product for an exchange because it was wrong size. They process my return and send an email saying I'll be receiving tracking number/refund within 2-3 b..."
"Ordered from the website and provided correct delivery information but it seems like it's getting delivered to a pickup point accross town because they put in the wrong postal code."
Common Questions About Hellyhansen
Answers derived from customer review patterns
Is Hellyhansen legit and trustworthy?
Yes, Helly Hansen is generally considered a legitimate and trustworthy brand, based on the majority of reviews. Many customers praise their excellent customer service and willingness to honor warranty claims, often providing replacements or store credit for defective items. However, a subset of customers report issues with product quality and inconsistent customer service, so it's essential to be aware of these potential drawbacks. Overall, Helly Hansen appears to be a reliable company with a strong reputation, but individual experiences may vary.
Based on 45 reviewsDoes Hellyhansen have good customer service?
Helly Hansen is widely praised for its customer service, with many reviewers highlighting prompt responses, helpful representatives, and satisfactory resolutions to issues. Customers frequently mention receiving store credit or replacements for defective items, even outside the warranty period. However, a small number of reviewers report negative experiences with customer service, including delays in processing refunds and unhelpful interactions with representatives. While the majority of reviews indicate positive customer service experiences, it's important to acknowledge that individual experiences may vary.
Based on 52 reviewsIs Hellyhansen worth it for small business?
Helly Hansen can be a worthwhile investment for small businesses that require durable and reliable outdoor or workwear for their employees. The brand's reputation for quality and customer service, particularly regarding warranty claims, can provide peace of mind. However, it's important to consider the relatively high cost of Helly Hansen products and the potential for quality issues reported by some customers. Small businesses should weigh the benefits of durability and warranty support against the cost and potential for needing to file warranty claims.
Based on 20 reviewsWhat is Hellyhansen's return policy like?
Helly Hansen's return policy generally allows for returns within 30 days of purchase, but some customers have reported issues with the return process. Some reviewers mention delays in processing refunds and difficulties with exchanges. It's important to carefully review the specific terms and conditions of Helly Hansen's return policy before making a purchase and to be prepared for potential challenges in the return process.
Based on 6 reviewsHow does Helly Hansen handle warranty claims?
Helly Hansen is known for its excellent warranty support, with many customers praising the company's willingness to honor warranty claims and provide replacements or store credit for defective items. Reviewers frequently mention prompt responses from customer service representatives and a relatively easy and seamless warranty process. This strong warranty support is a key factor in many customers' decision to purchase Helly Hansen products and is seen as a major positive aspect of the brand.
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